Web Maintenance can be time consuming and complex. Designer Principals has the technical skills to maintain you web site and update it on a regular basis. Do you really want your staff updating a web site or working for your company?

• Designer Principals will maintain your web site to keep it updated and fresh. This will allow you to run your business instead of spending numerous hours maintaining your site. We recognize the importance of correct spelling, grammar, and punctuation.

• Accuracy is important to us. We know that your site and the information on it are important to you and your business growth. Your company is assessed by clients on the accuracy of your  web site.

• Quick turnaround - Updates are usually done within 4 to 48 hours (except holidays and weekends).depending on the involvement.

• Our web maintenance agreements allow you to budget your web site expenses.

 

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Web Site Maintenance Policy:

1. We maintain a current local backup copy of your web site; additionally, we back up all web sites to an offsite location routinely.

2. Updates are usually completed within 2 to 24 hours unless prior arrangements have been made for expedited service.

3. Time is based on actual total time involved in completing the updates at the time of billing (usually around the end of the month). There is a 15 minute minimum charge for updates made during any given monthly billing cycle.

4. Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular hourly update fees will be charged.

5. Updates should be provided electronically as much as possible. Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg or .gif. Updates sent by postal mail or by fax, which require retyping data or scanning photos will be charged according to the time involved.

6. Your web site may be linking to third-party components. We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed at the normal hourly rate.

7. Web site maintenance does not include a re-design or complete "face lift" of your web site.

Web site maintenance services may include:

• Checking links and correcting/deleting/adding as appropriate

•Verifying the site is up and running and communicating with web host if the site is down to get it back up

• Removing and replacing date-sensitive information (e.g. dates of events, activities or exhibits your company is attending or arranging through the year)

• Maintaining web site calendar

• Adding holiday information (e.g. Christmas and Easter hours of business)

• Removing and updating news items and press releases

• Adding/changing/deleting email addresses

• Addition/removal of web pages

• Responding to client questions about the site via email

• Correcting broken scripts

• Replacing and updating images

• Updating staff profiles or recruitment information

• Monitoring site stats.

Web Maintenance Agreements are reviewed individually with each company and designed for them. Contact us about your needs and our rates.

Contact us about a plan for your company.